Your satisfaction is our number one priority. If you are not completely satisfied with your order, please follow the guidelines below for assistance.

NON-PERISHABLE GIFT ITEMS

If you are not satisfied with a non-perishable gift item for any reason, you may return it to our shop for an exchange of equal value or a refund within 30 days of the purchase date on your receipt. 

BALLOONS

Some hospitals do not allow latex balloons with an arrangement. Mylar balloons may need to be substituted for latex balloons on some orders.

GIFT BASKETS

Substitutions within a basket may be made with items of greater or equal value if necessary to guarantee freshness and timely delivery.

SUBSTITUTIONS FOR SPECIAL OCCASIONS

Due to the importance of delivering orders for special occasions, such as funerals, birthdays, and anniversaries, on specific days, we may make a substitution of equal or greater value to ensure timely delivery, if the products you requested are not available, and we are not able to contact you via the phone number(s) or email address you provided we will substitute to the closest products that are available.