Returns Policy

At Balloons N' More The Total Event, we are committed to exceptional service and products. We offer a satisfaction guarantee on all our floral arrangements and bouquets. Our goal is to ensure that every customer is delighted with their purchase.

Non-Returnable Items

Due to the nature of some products, we are unable to accept returns on any perishable products. We take great care in ensuring the freshness and quality of our products from the point of sale to delivery.

Satisfaction Guarantee

We understand that sometimes an order may not fully meet your expectations. If you are not completely satisfied with your purchase, please reach out to us within 7 days of delivery. We are here to resolve any issues and ensure your satisfaction.

Resolution Options

• Replacement: We can arrange for a replacement of the original product at no additional cost.
• Credit: You may choose a credit for the amount paid, which can be used towards any future purchase at Balloons N' More The Total Event.
• Refund: Depending on the specific circumstances, we may provide a full or partial refund.

Delivery Policy

We will always try to accommodate a time-sensitive order. Same-day deliveries are available if placed before 3 pm but may not be available around major holidays. Please call us if you have any questions about the timing of your delivery. If your delivery requires a specific time, we will happily offer you our express delivery service for an additional fee. Sunday delivery is available. There is an additional delivery/service fee on most delivery orders. No matter your budget, we guarantee you'll receive a beautiful creation you'll be happy with.

Deliveries may be requested to arrive in the morning by noon or by 5 pm if the order is being delivered to a business. Special requests will be accommodated to the best of our ability. However, additional fees or delivery restrictions may be needed within two hours of placing an order.

To ensure prompt delivery, recipients may be called to schedule a delivery. If the recipient is unavailable at home, the delivery may be left safely at the door or with a neighbor. Redeliveries are sometimes necessary if the recipient is unavailable, the delivery driver believes the balloons or gift would be damaged or lost by leaving them, or if neighbors are unavailable. If the recipient is located at work, we may be required to leave the package at a reception area or similar space if we are not allowed direct access to the recipient’s location. We will try to hand deliver the orders directly to the recipient.

We may attempt to call you or the recipient if we have delivery questions or problems. If you elect to receive an email, you should get a message shortly after the flowers have been delivered. Please note that there can be up to an 8-hour delay in email delivery notifications.

We will do our best to fulfill delivery date and time requests, but cannot always guarantee delivery times and dates, including express delivery options.

*Please note, during major floral holidays such as Valentine’s Day and Mother’s Day, we cannot guarantee any timed delivery requests but will try our best to accommodate.