BALLOONS N’ MORE THE TOTAL EVENT
Delivery orders must be a minimum of $49.99 before taxes and delivery to place your order. However, there is not that condition for your “In Store Pick Up'” orders.
Our cancellation, refund and returns policy lasts 24 hours. If 24 hours have passed since your purchase, we can’t offer you a full refund or exchange but we do consider for any extraordinary cases even it passes 24 hours after your purchase.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Products specially prepared for the person, gift cards and perishable goods such as food, flowers cannot be returned unless they are not damaged when they packed and shipped or when they are received as unexpected form.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 24 hours after delivery.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com or from 516-501-0135.
Only regular priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and after we approve your exchange, send your item to: 4226 Hicksville Rd. Bethpage , NY 11714
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
To return your product, you should mail your product to: 1 Sunrise MallStore #1170Massapequa , NY 11758.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at email@example.com or from 516-501-0135 for questions related to refunds and returns.